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Store Policies

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

By purchasing items through this website, you indicate you have read and agree with the following Return Policy and our Terms of Use.

Upon Receipt of your Merchandise:

Please open and inspect contents immediately! We must be notified of damage or any other problems within 48 hours of receipt. Boxes may look fine on the outside only to have internal damage. To protect you and your investment we request that you carefully inspect your merchandise for damage or defects within 48 hours of receiving the product(s).

Shipping Damage:

If your package appears damaged please inspect all contents and notify us within 48 hours of any damage your merchandise may have sustained. It is also important to inspect your package even if the box appears undamaged. Any time a package travels the possibility of internal damage exists. Should your merchandise arrive damaged, contact us within 48 hours. Please email any photographs of the damage. We will work with you to get a replacement sent out as well as having the carrier inspect the damage. You will be issued a Return Merchandise Authorization (RMA) to expedite the return process.

Items delivered via Freight (ie: Tubs, Tables, Range Hoods):

You MUST inspect your items for damage BEFORE you sign for them. These items cannot be returned using our returns process. For this reason, it is imperative that you closely examine your items before you sign for them. If the item appears to be damaged you may do one of the following: Refuse shipment due to damage or accept delivery with exception-noting the damage. In either case, please notify us immediately.

Wrong Item(s) Received:

It is unlikely you will receive the wrong item, as we strive to double check every order prior to shipping. In the event you do receive the wrong items as a result of our error, please notify us within 48 hours of receipt and email pictures of what you received. We will issue you a RMA number and give you instructions for returning the incorrect items. In most cases we will issue a call tag for the incorrect merchandise. We will also send you the correct items.

Return Procedures: Please read the following procedures carefully.

Returns will only be accepted if a RMA number has been issued and written on the outside of the box.

Items without a RMA may be refused or subject to higher restocking and administrative fees.

Most items may be returned within 30 days of receipt for any reason. All returned items are subject to a 20% restocking fee and shipping fees are non-refundable. Should you wish to return an item, please contact us in order to receive a RMA number and further instructions for shipping item(s) back to our warehouse.

All returns MUST:
  1. Include a valid RMA
  2. Be well packaged in original packaging with RMA number written on outside of the box.
  3. Be returned, at your expense, via a standard carrier. You may wish to obtain insurance and a tracking number. CopperSinksDirect is not liable for any lost packages shipped by the customer.
  4. Items must be returned in resalable condition in order to receive credit. Items dented, scratched, or otherwise damaged will not be eligible for return.

Non returnable items:
Some items cannot be returned. These items include: tubs, tables, range hoods, and any custom items.

Wrong item ordered by customer (Exchange)

If you determine an item ordered is not going to be the right size and wish to return the product; you will need to contact us and request a RMA number and instructions for return.

Please do not return any items without a RMA number. Items without a RMA number will be refused and returned to you at your own expense. Returns of incorrectly ordered products are subject to a 20% restocking fee if items are returned within 30 days of receipt of the product. Should you wish to exchange the item for one of similar value, a lesser restocking fee may be charged.

Delivery Information

Shipping is done via UPS Ground. Normal turnaround time is 3 to 5 days in the contential U.S. Normal freight charges will apply to oversized items. International delivery charges are calculated on a per-order basis. Please call us to get a quote on shipping to your international address.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially and effectively.